A stalled health platform began serving patients in four months

Bringing a stalled health platform into live use

Patients cannot benefit from a health service that is stuck in development.

This project recovered an inherited digital health platform and brought its connected patient and clinician service into live use. The work covered the technology, patient and clinician experiences, reports, engagement features, safety checks and security evidence needed to move the service forward.

The situation

The platform had stopped partway through development. The parts patients and clinicians needed to use together were not yet working as one service.

The patient app was only one part of the solution. The service also needed a clinician portal, reports, care-planning tools, ways to help patients stay engaged and evidence for NHS and healthcare review.

The first working platform began serving patients in four months. The remaining compliance work was completed within the following two months. The live service continues across more than five NHS care systems and serves thousands of patients and clinicians.

What we built

• The underlying service and the connections between its parts.
• A mobile app for patients and a portal for clinicians.
• AI-assisted report drafts with a clear professional review step.
• Care-planning workflows for patients, carers and families.
• Rewards and progress features connected to vouchers.
• Security work covering Cyber Essentials and the NHS Data Security and Protection Toolkit.
• Clinical safety work using DCB 0129 and DCB 0160.
• Delivery requirements covering ISO 27001 and HIPAA in the relevant context.
• A data-protection assessment and client security questionnaires.
• An offline hospital passport that keeps important patient baseline information available when connectivity is limited.

What changed

Patients, carers and family members can record short updates instead of writing a long account before the care team can understand what happened. Before a visit, a clinician can create an AI-assisted summary with one action and review recent patterns in seconds, rather than spending at least 30 minutes reconstructing the previous week.

A clinical write-up that used to take about two hours can be prepared as a structured draft in about 15 minutes for more than 50 clinicians. The clinician still reviews and signs the final report.

The connected patient journey also produced a measured 30-day retention rate 11 times the digital health industry average of 3 to 4 percent. This result belongs to the whole patient journey and is not presented as the effect of one feature alone.

Making the service safe and dependable

The patient and clinician experiences were developed as one service. The design was kept usable for different patient groups, including people with learning disabilities.

The hospital passport keeps important normal and abnormal baseline information available offline. This gives a doctor a useful starting point when communication or internet access is difficult.

Security and clinical safety were built alongside the product. Cyber Essentials is a baseline security standard. The NHS Data Security and Protection Toolkit is a way for NHS suppliers to show how they handle information. DCB 0129 and DCB 0160 are healthcare software safety standards used to identify and control risks.

The 99.99% availability figure is our operating standard across the platforms we build and run, not a project-specific result. It matters because downtime can delay a consultation or urgent care.

The project in one sentence

A stalled patient service became a live, connected health platform with useful tools for patients and clinicians and the safety and security evidence needed for regulated use.